Thank you for choosing to order food from AfriksoupIsland! We are committed to providing you with the best possible service and ensuring that your experience is a positive one. To help us achieve this goal, we have established the following policy:

Ordering:

Orders can be placed through our website. For event catering, kindly fill out our catering online form or schedule a 30-minute free consultation service.  Please provide us with your name, phone number, and any special instructions for your order, including any allergies or dietary restrictions. We will provide you with an estimated time for pickup.

Payment:

We accept credit cards, and debit cards. Payment will be required at the time the order is placed.

Refunds:

We do not offer refunds unless we are informed of any issues with your order at the time of pickup. Please check your order carefully before leaving and let us know if there are any problems or concerns.

Delivery:

Customers have the option to either pick-up or have the order delivered through Uber. Delivery charges apply. Please kindly notify us when placing your order online if you want the order delivered and a separate invoice will be sent to you for a delivery fee.

Out-of-State Delivery:

For out-of-state orders, please kindly specify in the note section during checkout, we will notify you via text/email on the next shipping date based on availability. Cutoff date for out of state shipping is Wednesday of every week and we usually ship-out on Mondays /Tuesdays. A separate invoice will be sent to you for an out of state delivery fee.

Wait Times:

We make every effort to ensure that orders are ready at the estimated time given to you when you place your order. However, please understand that wait times may vary depending on our current workload and the complexity of your order.

Allergies and Dietary Restrictions:

Please inform us of any allergies or dietary restrictions when placing your order. We will do our best to accommodate your needs, but please note that we cannot guarantee that our food is free of all allergens.

Rentals

Click here to view our rental policy.

If you have any questions or concerns about our policy, please feel free to contact us at (914) 255-2311 or info@afriksoupisland.com. Thank you for choosing AfriksoupIsland. We appreciate your business and look forward to serving you!

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